Job Details

Job Type

Full-time, Full-time

Description

** $16.00 - $18.00 an hour based on experience **

2nd Shift: M - F, 9am - 6pm

(1) Saturday per month, 8am - 1pm (paid overtime)

This is not a remote position , but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).

WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

HOW YOU CAN HELP US

As ABC's Receptionist, you will utilize an in-depth knowledge of ABC's services and program to effectively communicate with customers, employees and visitors on the phone and in person.

WHAT YOU'LL DO

• Receive, screen all incoming phone calls and connect them to appropriate personnel.
• Provide timely and accurate information to incoming customer requests.
• Warmly greet and direct all visitors entering the office premises.
• Sort and deliver mail, packages, deliveries and messages to the appropriate department.
• Distribute incoming email and fax communication to appropriate departments or personnel.
• Provide general clerical and administrative support to all levels of professionals.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees and supervisors.

Requirements

WHAT WE LOOK FOR

• Previous customer service experience and/or phone experience preferred.
• Ability to organize and prioritize workload, work under pressure in a fast paced environment, and handle irate customers while still maintaining good composure.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Excellent written communication skills, including spelling and punctuation.
• Must be able to adapt quickly in an ever-changing, fast paced environment.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Computer skills.
• Ability to sit for long periods of time.
• Must be able to work (1) Saturday per month - front desk Sat. schedule is rotated and the hours are 8am - 1pm (paid overtime).

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing plan
• Additional compensation for promoting and referring our services (Lead Now Program).
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Potential to work from home a percentage of the time after 90 days of training.

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.