Job Details

Position Details:
--- Title: Remote Operations Center Operator
--- Location: Austin, TX
--- Shift: 12am-12pm or 12pm to 12am with a 4:3:3:4 On:Off rotation
--- Compensation: $85k + Signing/Relocation Bonus $2000
--- Travel: None.
--- Benefits: Company offers a fantastic benefits package to include medical/dental/vision insurance, 14 days of PTO, 5 floating holidays in addition to standard federal holidays, extensive room for career growth and development, 401k with 4% match, and much much more!

Position Description:
You will stand watch in the Remote Operations Center and monitor all installed company ESS systems worldwide. Conduct data analysis to include power unit performance, capacity cycles, state of charge/state of health of batteries, battery pack voltages, and input work orders as appropriate or provide immediate notifications should abnormal situations arise.
--- Follow all operating procedures/guidelines for the ROC Team and make recommendations for improvement. Adhere to ALL safety protocol and achieve or exceed goals, annually.
--- Learn critical skills related to field operations/maintenance to better understand onsite operations.
--- Perform remote site commissioning and acceptance testing as needed.
--- Rotate to assist in various areas of operations, engineering, administration, and manufacturing functions to gain a broader knowledge of the company's processes.
--- Provide troubleshooting, support and security monitoring to customers on as needed basis.
--- Provide feedback to product development and design engineering teams for hybrid systems.
--- Provide operational support for operational projects post COD

Requirements:
--- 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience.
--- Strong customer service skills and ability to professionally interface with customers.
--- Experience with data analysis, trend analysis and performance evaluations.
--- Effective communications both internally and externally to include presentations and training.
--- Must be able to pass background checks and drug screens, as required.