Job Details

Are you looking to join a team where “corporate values” aren't just words on the website but instead are the genuine beliefs of the team? Where the people are smart, hardworking, fun, and loving? A place where the talk is walked?

That's Kasasa! There are 4 values that define our company culture – Interdependence, Empowered Ownership, Badassitude, and Love – Together these values form THE PATCH. Elevate is the wrapper around the whole Patch reminding us to seek the “highest form” of our values.

If you feel that our company values align with your own, please apply! If you don't, we encourage you to find a company whose values do!

Our values are a living commitment to one another. It defines everything we do, including how we build products, serve our clients, plan for the future, and work together. It is our uncompromising promise to one another, our communities, and our clients.

• Interdependence - Only team wins count. I take responsibility for my team's success. My Team is Kasasa. I hold my shield for all of us.
• Empowered Ownership - I know my goals. If they're to be, it's up to me.
• Badassitude - I am passionate about what I do because I understand why it matters. I will courageously face challenges, seeing each one as a steppingstone toward growth.
• Love - We boldly bring love to the workplace and the world.
• ELEVATE - I CREATE THE HIGHER POSSIBILITY.

ONLY THE BADASS NEED APPLY!

We're looking for much more than qualified applicants! We're looking for people who “relentlessly give a sh!t” (Or “RGAS” for short; this is a component of our Badassitude value)! We want individuals who will courageously face challenges. We don't settle for good enough. At Kasasa, we have the determination, grit, and hustle to create excellence.

Kasasa's mission is to inspire and elevate community financial institutions to be the source for love and financial wellbeing in their communities. Kasasa employees (Spartans) are passionately dedicated to this mission and lead the way – sharing our “love” with the world – through our words and actions – via community service and outreach. Expect to get involved and make an impact if you expect to be a Spartan.

As Spartans once did, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team. We are a Phalanx!

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job, nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein. Management reserves the right to modify, defer, or rescind this position description at any time, with or without prior notice.

Role Overview

Join us as a Part-Time Mystery Shopper and become a pivotal part of Kasasa's mission to empower our clients to "Win the War" by enhancing their customer base through exceptional customer experiences. We are seeking a dynamic and detail-oriented Mystery Shopper to evaluate the customer service experience provided by bank branches of our client's financial institution. As a Mystery Shopper, you will contact bank branches anonymously to assess how well they engage potential customers over the phone and promote their Kasasa Powered Checking and Savings account programs. Your valuable feedback will help our clients enhance their customer service strategies and improve overall customer satisfaction.

ESSENTIAL FUNCTIONS (Responsibilities)

• Embody Patch Values: Demonstrate commitment to Patch Values in every aspect of work and interaction.
• Phone Assessment: Place phone calls to designated bank branches following the specific scenarios provided.
• Evaluation Criteria: Assess how effectively bank representatives connect with you as a potential customer.
• Product Promotion: Evaluate the presentation and promotion of Kasasa Powered Checking and Savings account programs.
• Report Accuracy: Complete detailed and objective reports based on your interactions.
• Adherence to Guidelines: Follow mystery shopping guidelines and protocols provided.
• Additional Responsibilities: Perform other duties as assigned, contributing to the overall success and growth of the Retail Design & Delivery Team and organization.

POSITION REQUIREMENTS (Qualifications)

• Excellent Communication Skills: Ability to articulate clearly and professionally over the phone.
• Attention to Detail: Observant and meticulous in evaluating customer service interactions.
• Reliability: Dependable and able to meet assignment deadlines.
• Objectivity: Ability to provide unbiased feedback and observations.
• Flexibility: Available to conduct mystery shops during flexible hours, including evenings.
• On-Site: Work at Kasasa Headquarters
• Legal Eligibility: Must be legally authorized to work in the United States.
• You will be asked to participate in culture related meetings, activities, and events. We firmly believe that building culture and teamwork in a company requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your role responsibilities. If you do not want to participate in these, please do not apply.
• Previous experience in mystery shopping or customer service evaluation is a plus.
• Knowledge of banking products and services, particularly Kasasa Checking and Savings accounts, is beneficial.

PHYSICAL REQUIREMENTS

• Sitting for extended periods of time; approximately 5-6 hours per day
• Simultaneous use of hand, wrist and fingers
• Daily operation of standard office equipment
• Frequent use of oral communication to perform work
• Lifts and moves 7-10 pounds occasionally

Are you ready to join an amazing group of people who genuinely love their jobs in an environment that inspires greatness?

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, citizenship status, gender, gender identity, pregnancy, sexual orientation, transgender status, marital status, religion, creed, age, physical or mental disability, results of genetic testing, genetic information, past, present or prospective service in the military, or any other characteristic or activity protected by federal, state, or local law.