Job Details

Job Type
Full-time
Description
ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree).
** $18 to $21 an hour based on experience * *
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.
* During your training you will be required to train in the office for 3 - 6 months as stated above.
* Willing to work a minimum of 1 Saturday per month (rotate with your Team)
* *Only seeking local applicants from the great Austin, TX Area*
WHAT WE LOOK FOR
* Previous customer service experience required.
* Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)
* An individual that is cooperative, accommodating and patient.
* Ability to be consistent with repetitive work.
* Supportive and always willing to help.
* Ability to organize tasks and workload consistently throughout the day.
* Excellent interpersonal and communication skills.
* Must be able to adhere to company policies and procedures.
* High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
* Excellent written communication skills, including spelling and punctuation.
* Bilingual is a plus.
* Collaborative team player.
* Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
* Ability to sit for long periods of time.
* Willing to work a minimum of 1 Saturday per month (rotate with your Team).
* During your training you will be required to train in the office for 3 - 6 months.WHO WE ARE
ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
Requirements
WHAT YOU'LL DO
* Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
* Provide timely and accurate information to incoming customer requests.
* Schedule service appointments.
* Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
* Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
* Maintain customer records by immediately updating account information.
* Work in partnership with other employees to meet and exceed customer expectations.
* Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER
* Health, Dental, Vision & Life Insurance
* 401(k) with company matching
* Paid vacation and sick leave (PTO)
* Participation in Profit Sharing Plan
* Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
* Additional compensation for promoting and referring our services (Lead Now Program).
* Company clubs & committees, and company outings
* Paid trainings and development opportunities
* Tuition reimbursement
* Educational scholarships for employees and family members
* Wellness program, including gym membership
* (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted. Associated topics: associate, call center associate, intern, internship, product support, representante de servicio al cliente, service representative, system support, telephone, tsr