Job Details

Customer Support Associate - LegalTech/AI

Hybrid 2/3 days a week in the office

Do not apply unless you have experience working in a fast-paced startup, are happy with a hybrid work pattern, and are comfortable coming in as one of the first hires.

ABOUT THE COMPANY:

This Austin, Texas-based LegalTech startup has recently secured a substantial Series A funding round to accelerate its expansion across the United States.

Revolutionizing access to legal advice and services through their LegalAI SaaS platform, they are poised for massive U.S. growth, making now the perfect time to join their journey

ABOUT THE ROLE:

Reporting to the US Country Manager, you will be the first customer support associate in the team and serve as the primary point of contact for customers, delivering outstanding support across various communication channels.

Your main responsibilities will include:

• Customer Communication

  Address customer inquiries via email, chat, and phone to ensure prompt and effective support.

  
  

• Platform Support

  Assist users with platform navigation and resolve any issues hindering their experience.

  
  

• Escalation Management

  Serve as the initial point of contact for escalated issues, working to enhance the overall customer experience.

  
  

• Operational Tasks

  Handle routine tasks such as managing online reviews and addressing escalations.

  
  

• Experience Improvement

  Identify opportunities to improve processes and elevate the quality of customer interactions.

  
  

SKILLS & EXPERIENCE:

The ideal candidate should meet as many of the following points as possible:

• Customer Support Expertise

  Proven success in a fast-paced, multi-channel customer-facing role.

  
  

• Tech Startup Experience

  Thrives in dynamic, early-stage tech environments.

  
  

• Strong Communication

  Exceptional written and verbal communication skills.

  
  

• Organized and Problem-Solving

  Highly organized with excellent time management and a passion for helping others.

  
  

• Team-Oriented and Legal Knowledge

  Excels both independently and collaboratively, with legal experience as a valuable bonus.

  
  

Benefits

??34 Holidays (25 days annual leave + your birthday off + 8 company holidays)

??Equity (Share Options)

??401(k) matching

??Regular team-building activities, socials, and annual retreats!