Job Details

About Visit Austin and Our Mission/Culture:

Visit Austin is charged with marketing Austin nationally and internationally as a premier business and leisure destination, thus enriching our community's overall quality of life.

Our values are our guiding principles and fundamental beliefs that define how we desire to work. Values create cohesion across the organization by establishing shared mindsets, behaviors, and expectations that allow everyone to do their best work.

Our Values: Austin is in our DNA | Listening empowers our work | We are all in this together | You matter | Celebrate wins and learn from losses.

This position requires a balance of retail and coffee-making skills, a customer-focused attitude, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Customer Service:

• Greet and assist customers, providing information about gift shop products and services.
• Offer suggestions based on customer needs and preferences.
• Provide excellent service by handling customer inquiries, purchases, and returns with professionalism and a positive attitude.

Gift Shop Operations:

• Maintain an organized, clean, and visually appealing store layout.
• Restock shelves and displays as needed, ensuring products are properly labeled and priced.
• Process sales transactions using the POS system.
• Assist with inventory management, including receiving new shipments and ensuring accurate stock levels.

Coffee Preparation:

• Prepare and serve coffee, espresso drinks, and other beverages according to company standards.
• Ensure quality, consistency, and presentation of all drinks.
• Maintain a clean and efficient coffee station, including regular cleaning of equipment and utensils.
• Handle cash and process coffee sales accurately.

Maintain Store Cleanliness:

• Regularly clean and sanitize the store, including both the gift shop area and coffee bar.
• Ensure that all areas are stocked with necessary supplies, such as napkins, cups, and lids.

Team Collaboration:

• Work effectively with team members to ensure smooth store operations and a positive customer experience.
• Assist with special events, promotions, or seasonal displays as needed.
• All other duties as assigned in each job function.

Qualifications:

• Previous experience in a gift shop or retail environment is preferred.
• Prior experience as a barista or in coffee preparation is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• A passion to engage with others and make connections with people.
• Basic math and cash handling skills.
• Availability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to stand for extended periods.
• Lift and move products, up to 40 lbs. as required.
• Work in a busy, fast-paced environment.

Job Title: Visitor Center Gift Shop Coordinator

Department: Visitor Center

Direct Report: Visitor Center Manager of Operations

FLSA Status: Non-Exempt

Visit Austin participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Visit Austin is an equal opportunity employer.