Job Details

Summary of JobAn Implementation Project Manager's role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.Essential Duties and Responsibilities: Please note that other duties may be assigned byyour supervisor.* Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs* Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers* Serves as the main point of contact for the office staff during implementation phase* Coordinates efforts, timelines and services specific to individual client implementations* Develops and maintains customer relationship through various communication methods during the process of implementation.* Consults with customer to ascertain and define workflow needs, and determine implementation scope* Conducts assessment of needs and issues that arise during implementation then advises the client on solutions* Interdepartmental communication of the customer's unique implementation requirements and issues* Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources* Utilize Project Management best practices to drive and further develop methodology for each assigned project* Tracks all Project Management time used by each customer through online CRM system* Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs softwareQualifications* Must have a general understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections* Excellent organizational skills* Excellent written and oral communication skills* Effective time management skills* Must be a highly motivated person that can work independently as well as being part of a team* Proficient working with MS Office Suite of products including but not limited to Word, Excel, SharePoint* Working knowledge of healthcare industry, especially acute care services and physician office workflow* Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment* Excellent analytical and problem solving skills and strong attention to detail* Basic understanding of medical and technical terminologyEducation and ExperienceAssociates degree preferably in a healthcare related field or equivalent combination of education and experienceLanguage SkillsEmployees are required to speak, read and write EnglishPhysical Demands / Work EnvironmentAll employees must be able to lift 50lbs