Job Details

Our goal at Pickleland is to build the best facility ever created . As our General Manager, you will be a critical contributor to help us build the foundation of Pickleland #1 so that we can grow this brand into many locations around the globe.

You will be responsible for creating a great customer experience, be revenue oriented, and lead the team towards our desired outcomes. This role requires strong leadership skills, strategic thinking, and a passion for the sport of pickleball!

Key Responsibilities:

• Revenue-oriented
  • Develop new and grow existing revenue streams (leagues, tournaments, corporate events, etc).
  • Meet quarterly and annual targets for membership growth and staff retention.
• Leadership
  • Hire, interview and train the team (front desk, team leads, coaches, etc.)
  • Foster a positive and growth-oriented team environment. Provide employees with supportive and constructive feedback whenever necessary
• Operational / Facilities Management
  • Create Operating Manual with SOPs (Standard Operating Procedures) for all tasks to be performed at Pickleland.
  • Implement, monitor and ensure adherence to company safety protocols, cleanliness standards, and facility maintenance.
  • Manage inventory, supplies, and equipment, ensuring adequate stock levels and timely replenishment.
  • Evaluate vendors as needed.
• Pickleball activities
  • Oversee court scheduling, tournament planning, and event coordination.
  • Oversee staffing and logistics of tournaments and events.
  • Develop open play scheduling and create facility rules with the help of our Director of Pickleball
• Build marketing strategies to attract new members, corporate events and tournaments.
• Promote the facility and create win-win opportunities with other brands, ambassadors and organizers.
• Bring net-new revenue opportunities such as sponsorships, tournaments, etc.
• Customer Service
  • Ensure we have an NPS (Net Promoter Score) of 80+
  • Maintain positive relationships with members, addressing concerns and feedback promptly and professionally.
• Analyze financial reports, budgets, and key performance indicators to identify areas for improvement and cost optimization.
• Collaborate with the ownership/board of directors on strategic planning and decision-making.
• Legal
  • Ensure compliance with all applicable laws, regulations, and industry standards.
  • Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient facility operations.

Qualifications:

• Strong business acumen, with the ability to make decisions and implement overall business goals.
• Bachelor's degree in business administration, Sports Management, or a related field (preferred).
• Minimum of 3 years of management experience in a recreational or sports facility setting.
• Proven leadership and team management skills.
• Strong financial management skills.
• Excellent verbal and written communication and interpersonal abilities.
• Customer service-oriented.
• Knowledge of pickleball rules, regulations, and industry trends, with a passion to continue togrow as a leader and a player.
• Connections with local businesses, pickleballers and potential partners
• Proficient in Google Suite, Slack, and facility management software.
• [Bonus] 1-2+ years of playing pickleball.
• Successful completion of a background check may be required

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, Stooping, Lifting, Pulling occasionally.
• Capacity to work for extended periods in noisy environment.

Compensation

• Competitive compensation plans with an opportunity for profit-sharing
• Free Pickleland Membership
• Inclusion as part of our founding team on company materials.

If this role sounds like a great fit to you, please apply here .