Job Details

Director, Apple Store Online Customer Systems

Location: Austin, Texas, United States

Department: Corporate Functions

Summary

Posted: Apr 24, 2025

Role Number: 200601156

At Apple, we create products that revolutionize industries, driven by a diverse team whose ideas inspire innovation. Inclusion is a shared responsibility as we foster a culture where everyone belongs and can do their best work.

Our Apple Store Online team manages Apple's largest store, aiming to deliver a personalized digital shopping experience worldwide. We seek extraordinary individuals to help us achieve extraordinary results.

The ASO Customer Systems team enhances capabilities supporting customer assistance beyond our online store. Responsible for customer contact technologies, internal applications, and data infrastructure, this technical organization integrates Product Management, Application Development, Conversational Systems, and Data Engineering to enhance customer engagement.

Responsibilities

• Lead multiple teams—Specialist Platforms, Conversational Systems, Rapid Applications Development, and Business Intelligence—to develop and deliver innovative technologies supporting customer engagement and internal operations.

Minimum Qualifications

• 15+ years in e-commerce systems, Product Management, Program Management, or related fields, with 7+ years in senior leadership.
• Experience managing high-performing, global technical teams focused on digital products supporting business operations or customer support.
• Proven leadership in strategy development and portfolio management to meet business goals.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Deep technical expertise ensuring scalable and flexible product/platform design.
• People-centric leadership fostering diversity and inclusion.
• Strong communication skills for conveying complex ideas to diverse audiences, including senior leadership.
• Ability to influence across organizational levels and build trustful partnerships.
• Data-driven decision-making and problem-solving skills.
• Experience with SDLC, Agile, Waterfall methodologies, and AI/GenAI technologies.

Apple is an equal opportunity employer committed to diversity and inclusion. We promote equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics. Learn more about your EEO rights here.

We do not discriminate or retaliate against applicants discussing their compensation. We participate in E-Verify where required and provide reasonable accommodations for disabilities. Learn more about our policies here.

We consider qualified applicants with criminal histories in accordance with applicable laws. In San Francisco, review the Fair Chance Ordinance. In Massachusetts, note that requiring lie detector tests is unlawful.