Job Details

Provides support to Patient Relations and administrative Legal Department and Risk Management. Essential Functions of the Role. PATIENT RELATIONS: PROVIDES SUPPORT FOR PATIENT RELATIONS. Serves as a centralized point-of-contact for receiving incoming phone calls, visits and correspondence concerning complaints. Upon notification of a complaint, accurately enter information in the database promptly. This ensures data is complete and current when accessed. Update information in the database throughout the patient complaint resolution process. Visits with patients or family members regarding concerns. Documents complaints by listening and noting details. Calculates what resolution is sought. Notifies staff immediately for resolution. If unresolved, begin the formal complaint and review process. Uses effective methods to serve as a liaison between patients, families, departments, leadership, and physicians for timely issue resolution. Coordinates the review of patient concerns and p...Relations, Patient, Specialist, Management, Legal, Healthcare, Business Services, Risk