Job Details

The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education, job training, and employment-related services. The Career Case Manager will work closely with clients in developing service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports postplacement. The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

Role and Responsibilities

• Maintain client caseloads by supporting client's development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills. Maintain frequent contact with clients in accordance with agency policy and procedures.
• Develop partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short- and long-term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to the next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based carer path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through ECM and other required client tracking databases. Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect clients with career advancement trainings and the Business Solutions team to connect client with employment opportunities.
• quality and integrity of Career Advancement Services in ECM. Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients' goals.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• Bachelor's degree (or higher) in education, business, or a social service-related field. Associate degree with a minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for a four-year degree. Minimum of 1 year experience with socially disadvantaged individuals 9e.eg. Homeless, ex-offenders, and low literacy, etc.) and individuals with disabilities.
• Must possess an understanding of marginalization and how it impacts those Goodwill serves and employes.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel, PowerPoint, outlook), and other Social Medica applications.
• Valid driver's license, proof of valid insurance and ability to travel on work related business to meet client location/service delivery needs.
• Knowledge of client assessment skills, community resources coordination, career planning principles, employability skills, and crisis intervention.
• Ability to conduct and/or translate training sessions bilingually preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

What We Offer

• Comprehensive Health Coverage: We provide top-tier medical, dental, and vision insurance to ensure you and your family stay healthy and happy.
• Generous Paid Time Off: Recharge with our generous PTO policy, which includes vacation days, personal days, and company-wide holidays.
• Paid Parental Leave: We understand the importance of family. We offer a generous parental leave policy to support you during this significant life event.
• Professional Development Opportunities: We believe in continuous growth! Take advantage of our access to workshops and online courses.
• Wellness Programs: Prioritize your well-being with our wellness initiatives, including gym memberships and mental health support.
• Employee Recognition Programs: We celebrate our team members' achievements with recognition awards.
• Diverse and Inclusive Culture: Join a workplace that values diversity and inclusion, with regular team-building activities and events that foster a sense of belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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