Job Details

Director of IT Operations

Salary Information: B27, $10,300 - $10,750.00/ MO.

State Classification: 1621 – Director II

FLSA Status: Exempt

Posting Number: 25-58975-2R

Location: Austin, TX

Telework Option: TDA does not offer telework and all employees are required to be physically present for work.

HOW TO APPLY

Apply online via CAPPS . Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit .

WHO ARE WE

The Texas Department of Agriculture's key objectives are to promote production agriculture, consumer protection, economic development, and healthy living.

WHAT YOU'LL DO

The Director of Information Technology (IT) Operations will direct and oversee the operations and daily activities of the IT Division's Operations section. This position will perform advanced managerial work to ensure activities align with the business objectives of the agency; be responsible for the planning, organizing and execution of IT functions including directing IT functions related to helpdesk, infrastructure, and operations. You will work under minimal supervision with extensive latitude for the use of initiative and independent judgment.

PRIMARY RESPONSIBILITIES

Direct the IT operations section, including personnel management functions, budgeting for, and controlling expenses, performance appraisals, timesheet approval and ensuring compliance with agency policies and procedures, including development of techniques to evaluate the section for efficiency and productivity.

Identify areas needing improvement in IT processes and procedures and work with staff to establish performance or development goals and identify training needs.

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.

Foster an innovative and customer-focused support organization. Build, lead, and manage teams to ensure that customers' expectations are met.

Assist the Chief Information Officer in drafting division goals and objectives, including contributing to the division's strategic plan; establishing, developing, and approving schedules, priorities and standards for achieving goals; performing ongoing planning functions to meet performance targets and improving Customer Service operations while following division and agency policies and procedures.

Serve as point of contact with vendors and agency staff in the processing of related Requests for Proposals (RFPs), bids, contracts, agreements, and other major vendor interactions.

Coordinate with the Information Security Officer (ISO) to ensure compliance with state and federal security guidelines (TAC 202 & NIST), as well as security related audit activities and resolutions.

Manage projects from pre-inception to implementation, including new policies and procedures to ensure program efficiency and effectiveness; participate in and provide leadership for special division projects and guide business process improvement.

Follow all TDA policies and procedures.

Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION

Bachelor's degree with major coursework in Computer Science, Data Science, Business Administration, or a related field.

Six (6) years of recent work experience in IT as a Systems Administrator, Developer, Analyst, Database Administrator or Applications Administrator.

Six (6) years work experience as a director overseeing IT personnel.

Five (5) years of State of Texas work experience managing operating budgets.

Work experience and/or certifications in Information Technology Infrastructure Library (ITIL).

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of local, state, and federal laws and regulations relevant to IT program activities and/or business functions; and the principles and practices of public administration and management.

Skill in establishing plans and setting objectives and goals that support an overall business strategy, and excellent organizational skills.

Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to supervise the work of others; to communicate effectively, orally and in writing; to exercise sound judgment and discretion, and to maintain confidentiality.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping, and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Must be able to work extended periods at a computer. May require extended working hours, some evenings, and weekends, as needed. May involve travel (up to 10% of the work period), occasionally overnight.

TELEWORK & WORK HOURS

The agency does not offer telework. TDA employees are required to be physically present for work .

The agency's core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.

H-1B Visa Sponsorship

We are unable to sponsor or take over sponsorship of an employment Visa.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.

Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center , you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

*A valid government-issued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day

Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.

Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-###-####. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request.

TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.

Military and Former Foster Child Employment Preference: TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human Resources-Veterans Liaison at (512) ###-#### for assistance.

Go to , , or for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at MOS Program Management Codes.