Job Details

Business Systems Analyst
3 days a week in office in the Seaport in Boston, MA

Position Overview: We are looking for a Business Analyst to join our dynamic team. The ideal candidate will play a key role in analyzing business processes, identifying opportunities for improvement, and supporting decision-making to enhance operational efficiency and customer satisfaction within our travel business.
Key Responsibilities:
• Collaborate with stakeholders across the organization, including product, operations, sales, and customer service teams, to understand business needs and translate them into actionable analysis.
• Conduct data analysis, identify trends, and provide recommendations for business improvements and new opportunities in the travel sector.
• Develop, document, and manage business requirements for new systems, processes, and product features.
• Design and implement business process improvements to optimize DW operations in conjunction with the marketing team, Call center and BI Analytics.
• Support project management by providing business analysis expertise during project planning, implementation, and post-launch phases.
Qualifications:
• 4+ years of experience in data engineering or data warehousing environments.
• Bachelor's degree in business administration, Information Technology, or a related field.
• Proficiency in data analysis tools (Excel, SQL, or data visualization tools such as Tableau or Power BI or Python).
• Strong problem-solving abilities and a proactive approach to business challenges.
• Detail-oriented with the ability to handle multiple priorities and meet deadlines.
Preferred Skills:
• Experience with the travel industry would be a big plus.
• Understanding of emerging trends in the travel industry, including digital transformation, personalization, and customer loyalty.
• Collaborated with cross-functional teams to plan, execute, and interpret A/B tests, ensuring statistical validity and actionable outcomes.