Job Details

Position: Physical Security Systems Engineer (Jr. - Mid Level)
Location: Austin, Texas
Duration: Contract
Job ID: 170041

Job Overview:
We are seeking a motivated Physical Security Systems Engineer (Jr. - Mid Level) to join our team. This role is ideal for someone early in their career who has hands-on experience with enterprise security systems and is eager to grow in a dynamic environment. The engineer will support, maintain, and optimize our physical security technology stack, including access control, video management, reporting systems, and related internal applications.

Responsibilities:

• Administer and troubleshoot Lenel access control systems and integrated subsystems.
• Support and maintain enterprise video management systems (VMS), ensuring uptime and reliability.
• Manage, monitor, and optimize system databases (SQL-based), including data integrity and reporting.
• Build dashboards and generate insights using Tableau and other reporting data visualization tools.
• Perform system checks and ensure uptime of the systems supported by the team.
• Support internal applications and integrations with upstream and downstream systems.
• Troubleshoot and resolve end-user tickets and escalations in a timely manner.
• Participate in an on-call rotation, providing after-hours support when required.
• Collaborate with IT teams on system administration, servers, and network infrastructure.
• Establish strong working relationships with internal teams through clear communication.
• Create and maintain documentation, user guides, and "how-to" materials for end-users.
• Identify and implement process automation opportunities, leveraging AI and other technologies to improve efficiency and scalability.
• Contribute to system integrations, upgrades, patch management, and compliance activities.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
• 1 to 4 years of experience in physical security systems engineering or IT systems support.
• Hands-on experience with Lenel OnGuard (or similar enterprise access control systems).
• Knowledge of video management platforms (e.g., Milestone, Genetec, Avigilon, or similar).
• Proficiency in SQL (queries, data management) and working with relational databases.
• Strong troubleshooting skills and customer service mindset for handling user support.
• Solid understanding of system administration, networking fundamentals, and cybersecurity best practices.
• Quick learner, self-motivated, and a strong team player.
• Excellent written and verbal communication skills, with experience creating clear documentation.

Preferred Skills (Nice to Have):

• Experience with cloud-hosted or hybrid security platforms.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python).
• Familiarity with compliance standards (e.g., SOC 2, ISO 27001, PCI).
• Experience building dashboards and reports in Tableau (or similar BI tools).
• Prior experience with AI-enabled tools or automation platforms to enhance operations.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $30 - $34.89

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-###-####. To report any concerns, please email us at ...@pinnacle1.com ```