Job Details

Williamson County 911 Communications Full-Time Position

Reporting directly to the Staffing Coordinator, responsible for serving as the Custodian of Records and responds to requests for information submitted to the department in compliance with department, County, Local, State, Federal, and other regulatory agency guidelines, regulations, and laws. Assists with recruiting for the department and its hiring and selection process.

Examples of work performed include:

• Serving as the Custodian of Records for the department
• Processing open records request and other internal and external requests in accordance with department and County policy
• Assisting the Compliance Division Manager in planning, developing, recommending, resolving, and implementing executive level policies and procedures
• Demonstrating exceptional decision-making skills, interpersonal skills, and analytical assessments of current processes
• Assisting with recruiting for the department and the hiring and selection process
• May assume the duties of the Compliance Division Manager, as deemed by the Department Director
• Assisting in evaluating and increasing the effectiveness and efficiency of their job duties
• Knowledgeable of policies governing the division, as well as department policies and procedures, and Local, State, and Federal regulations
• Informing the Compliance Division Manager and other designated personnel of concerning work progress, barriers, and red flags
• Attending meetings, conferences, and training as required
• Investigating internal and external complaints as directed by the Compliance Division Manager and ensuring all complaints are thoroughly and objectively investigated
• Assurance of the maintenance and completion of records, reports, and other information
• Maintaining applicable certifications and licenses
• Suggesting improvements to development, implementation, evaluation and maintenance of the department's Compliance Program
• Performing risk assessment/analysis and recommending measures to mitigate identified risks
• Acting as a representative of the department for in-person events
• Assisting in the oversight of ongoing program reviews related to the Hiring and Selection process and Custodian of Records areas of the division
• Evaluating the needs of the department to identify gaps and making recommendations to the Compliance Division Manager to mitigate those gaps
• Verifying that all policies, procedures, and guidelines have been documented, implemented, communicated, and are being adhered to
• Maintaining a legitimate and reliable process for completing records requests
• Maintaining a highest degree of professionalism and confidentiality
• Readily complying with departmental and county-wide policies and procedures
• Performing related special projects as assigned

Organization relationships:

• Reports directly to Staffing Coordinator
• Direct reports none

Physical demands:

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
• Position involves continual use of a computer keyboard and other peripheral devices

Environmental factors:

• Work is primarily indoors in an air-conditioned environment
• High-volume, fast-paced environment

Irregular hours:

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required to meet deadlines and accuracy requirements
• Non-essential personnel for emergency situations; at the discretion of the Department Director
• Regular attendance is required

Minimum qualifications:

• High school diploma or equivalent
• One (1) year of experience in public safety telecommunications as a 911 call taker
• One (1) year of experience as a Law Enforcement or Fire/EMS dispatcher
• Completion of all requirements of a Telecommunications Officer
• Knowledge of local, state and federal policies, procedures, regulations and laws as they pertain to Emergency Communications, CJIS, Criminal History, and HIPAA compliance standards
• Knowledge of modern office procedures and computer equipment
• Experience with Texas Commission on Law Enforcement (TCOLE) regulations and documentation requirements

Licenses and certifications:

Required within thirty (30) days of employment:

• Valid driver's license

Required within one (1) year of employment:

• Completion of the Texas Commission on Law Enforcement (TCOLE) Telecommunicator course
• Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
• Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) full access certifications

Preferred qualifications:

• Prior legal experience working with open records and advanced knowledge of government agencies and Public Information Act regulations

Employment testing:

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A

Supplemental information:

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) ###-#### or visit our website at www.wilcotx.gov/469/Human-Resources. Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department. Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.