Job Details

Head of Customer Success Operations. Are you passionate about driving revenue growth through data-driven customer success strategies? Do you thrive in a fast-paced environment where you can build and lead a high-performing team? If so, SailPoint is looking for a Head of Global Customer Success Operations to join our team. Reporting directly to the VP of Revenue Operations, this individual will be a key partner to the Chief Customer Officer (CCO) and their team, ensuring customer success initiatives are executed efficiently and effectively. This role will be instrumental in leading a world-class customer success operations function, encompassing customer success management, customer support, and training, to deliver exceptional value and foster long-term customer relationships. What Youll Own:Operational Strategy: Partner with Leadership to build and evolve scalable processes across onboarding, adoption, health monitoring, retention, and expansion. Customer Metrics & Insights: Define K...Operations, Leadership, Operation, Team Leader, Customer, Global, Manufacturing