Job Details

Born out of love for her family's Texas ranch and the connection, tranquility, and adventure it brings, Yellow Rose by Kendra Scott is the latest extension of the Kendra Scott brand. Taking its name from the infamous golden-hued roses of the Lone Star State, as well as the joyful style that the brand is known for, the Yellow Rose by Kendra Scott collection is a boutique approach to jewelry, apparel, and home goods that celebrates the rich ranch culture of the American Southwest.

Position Overview

As the full-time General Manager, you are the CEO of your business units. You run the store and bar concepts with an entrepreneurial-minded business owner mindset. You take pride in delivering WOW customer experiences and sharing our brand purpose within the community. You direct a multi-unit portfolio of your home store and the bar concept by planning strategies through consistent implementation to drive results. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively within the Yellow Rose brand.

Your Responsibilities

• You're Customer Focused: You strive to create a customer-centric environment through a “customer is our boss” mentality. You believe in and teach the WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day! You oversee Beau's Bar and maintain inventory while staying within budget. You review the menu seasonally to provide the best experience for our guests.
• You Drive Results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. You're entrepreneurial-minded at your core and you create, manage, and own your store's business plan. You oversee the success of the store and bar locations. You create a strategy for the success of the bar and help to build financial goals for each bar concept as they evolve in new markets.
• You Build Networks: You're obsessed about recruiting, hiring, and retaining a high-performing team! You increase brand awareness by building strong relationships. You build unique connections with guests and organizations that further business growth and philanthropic goals. You acquire new customers through traffic-driving efforts that increase brands impact.
• You Believe in Developing Talent: You're an advocate for your team's growth and development. You explain, teach, and inspire daily! You focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement. You believe in cultivating people and watching them flourish into their best selves!
• You Instill Trust: You're a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always.
• You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You articulate a clear and compelling message and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. You actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
• You are Nimble: You find ways to thrive no matter what area of the business you are supporting. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
• You Collaborate: You champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
• You are Action Oriented: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• You Display Courage: You know that leadership is a courageous act that requires overcoming fear to do the right thing. You are comfortable with tough situations, and you find ways to champion ideas, positions, and others. You care personally about people, and you challenge them directly to achieve greatness!
• You Ensure Accountability: You take responsibility and have a “do what I say I'm going to do” mentality. You are answerable for your own actions and the actions of those you lead. Because of this you instill confidence and earn the respect and buy-in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem-solving. You ensure compliance across the retail and Cafe'/Beau's Bar business units.
• You Make Good Decisions: You're the calm in the storm and rely on a mixture of analysis, wisdom, experience, and judgment to guide you. You know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act!

Minimum Requirements:

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Current license to serve alcohol and food in your local state or ability to renew license before starting
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

Our Ideal Candidate Will Have:

• Bachelor's degree or equivalent work experience
• Experience leading a restaurant or bar staff, including mixologists
• Familiarity with point-of-sale tracking technology and bar and restaurant management platforms.
• Knowledge of food, beverage, and hospitality industries and laws.
• A passion for Yellow Rose and the lifestyle of the Southwest. They will be passionate about what the brand represents: Family, Fashion, and Philanthropy.
• Experience leading functional teams in a retail management role previously and/or managed multi-unit
• Ability to multi-task and pay attention to detail; priority-setting and time management are your strong suits.
• Experience leading and develop teams and defining success as having a significant impact on other's careers
• Excellent communication and conflict management skills.
• Business acumen is a part of their everyday language and analyzes reporting to drive sales
• Flexible availability - you're available to work when the guest shops!
• Strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
• Ability to relocate long-term to pursue career growth opportunities is strongly preferred
• Ability to travel (up to 25%)

We are an equal opportunity employer and value diversity at our company.