Job Details

All Candidates Must Be Over The Age Of 21 And Have Both A Valid Driver License And A Clean Driving Record
We are a 24 hour, 7 days a week service for guests going to, and arriving from the Austin Airport. Shuttle drivers are responsible for coordinating with the front desk for set arrivals/departures and responding to in-the-moment requests.
Job Summary
Transport guests in a prompt, friendly and courteous manner using safe driving practices.
Summary of Essential Job Functions
* Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
* Work independently and with limited supervision
* Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
* Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
* Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
* Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
* Listen, understand and respond immediately to guest and associate inquiries and requests for assistance.
* Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
* Clearly communicate the features and services of the hotel facilities.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Abilities Required/Position Requirements
* Excellent driving record as verified by Motor Vehicle Report.
* Must by 21 years of age or older
* Must have the ability to communicate in English.
* Self-starting personality with an even disposition.
* Maintain a professional appearance and manner at all times.
* Can communicate well with guests.
* Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
* Ability to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs.
* Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage.
* Ability to stand, walk and/or sit and continuously perform essential job functions.
* Sufficient manual dexterity in one hand to be able to load and unload luggage.
* Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property.