Job Details

Job description

• Provide customers with a hospitable experience while maintaining a professional demeanor
• Assist customers in and out of wheelchairs (as needed)
• Responsible for safely transporting passengers throughout airport locations (as requested)
• Provide passengers with general information or directions
• Offer exceptional customer service when interacting with passengers, staff, or general public
• Coordinate with dispatch and airport gate agents for assignments or information regarding airline passengers whom require a Passenger Assistant
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Complete incident reports for accidents and out of the ordinary events occurring when assisting or transporting passengers
• Update and maintain wheelchair logs to track trips
• Perform other duties as required