Job Details

Join Our Team as a Fulfilment Coordinator – Austin, TX

Are you passionate about delivering exceptional service and ensuring every detail counts? At Insights Learning and Development, we're looking for a Order Fulfilment Coordinator to join our team in Austin. This is your chance to play a key role in creating a seamless experience for our internal and external customers.

Why Join Insights

At Insights, we believe in learning, growth, and creating meaningful experiences. You'll be part of a collaborative team that values innovation and excellence. If you're ready to make an impact and bring your best every day, we'd love to hear from you.

Location: Austin, TX

What You'll Do

• Picking and packing orders in our fulfilment center
• Act as the go-to person for order management queries, liaising across departments.
• Monitor and report on KPIs to keep operations running smoothly.
• Dispatch orders on time using the most cost-effective methods.
• Arrange pick-ups and returns for venues, clients, and staff.
• Manage outgoing mail and courier services.
• Take ownership of print production tasks, including complex printing, binding, and laminating.
• Maintain print equipment and coordinate with service providers for quick resolutions.
• Place purchase orders with fulfilment partners to meet client demands.
• Support the team with other reasonable duties as needed.

What We're Looking For

• Reliable, responsible, and customer-focused.
• Positive, proactive, and calm under pressure.
• Organised with strong attention to detail.
• A true team player who takes ownership and accountability.
• Flexible and adaptable to changing priorities.

Your Skills and Experience.

• Proven ability to meet deadlines in a fast-paced environment.
• Experience working in a team and customer-centric setting.
• Knowledge of print room machinery and processes is beneficial.
• Strong communication skills – written and verbal.
• Proficient in MS Word, Excel, Outlook, Teams, and D 365.
• Quick to learn new systems and processes.

Everyone is welcome at Insights. We're dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We're strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we're up for the journey. Unapologetically human, undoubtedly individual. Colourful to our Core.