Job Details

Front Desk Agent

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys creating a warm, welcoming experience for guests.

Responsibilities:

• Greet guests with a positive, friendly attitude and provide exceptional customer service
• Check guests in and out efficiently and accurately
• Manage reservations, cancellations, and modifications
• Handle guest inquiries, concerns, and requests with professionalism
• Operate the hotel's property management system (PMS)
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance teams as needed
• Maintain a clean and organized front desk area
• Uphold hotel policies, procedures, and brand standards

Qualifications:

• Previous front desk or hotel customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay calm under pressure
• Proficient with computers and hotel PMS software (training provided if needed)
• Reliable, punctual, and professional appearance
• Ability to work a flexible schedule, including weekends and holidays

Schedule:

• Full-time, various shifts available