Job Details

Salary : $49,920.00 - $60,840.00 Annually
Location : Round Rock, TX
Job Type: Full-Time
Job Number: 201802043
Department: Police - Training Division
Opening Date: 12/10/2025
Closing Date: 12/24/2025 11:59 PM Central

Description
Under general supervision the 911 Call Taker answers, processes and enters 911 emergency and non-emergency calls for service into the Computer Dispatch system for service dispatch. This position is safety sensitive and requires an in-depth background investigation and drug screening.

Posted pay range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Shift work in a 24-hour operation, including weekends, holidays, and on-call status; answers records and handles 911 emergency and non-emergency calls via administrative and 911 emergency phone lines for police, fire and animal control; remains calm during stressful calls; obtains information from callers regarding the nature of the incident, severity, location, descriptions of individuals; transfers calls to other agencies or departments as needed; proper use of 9-1-1 system, including text-to-911; utilization of TTY and OMNIXX systems; utilizes verbal skills to calm excited and/or abusive callers; obtains necessary information from callers, relays information from callers to public safety personnel in written format; listens to calling parties while typing information into dispatch system and listening for updates from other 911 personnel.
• Maintains and updates various logs and computer data files of officer activities (incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.) Performs data entry of officer activities for logs and records.
• Operates and maintains telecommunications and office equipment used in the performance of daily tasks.
• Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilizes a variety of databases, and files to obtain necessary information; creates calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
• Performs computer and manual records checks for officers on individuals, locations, vehicles and other property, verifying warrants, criminal history, suspended or expired license, or reports of stolen property with originating agencies.
• Enters information into Texas and National Crime Information computer systems and alerts state and federal agencies of stolen vehicles and property, missing persons, etc.
• Assists persons using Telecommunications Device for the Deaf (TDD).
• Other duties as assigned.

Experience and Training

• High School Diploma or equivalent
• One (1) year of general work experience required.
• Preferred customer service experience involving one (1) or more of the following: heavy phone contact; data entry/form completion; complaint resolution; processing order/inquires.
• Experience with Microsoft Word, Excel and Outlook.

Certificates and Licenses Required

• Ability to work shift work, including days, nights, weekends and holidays.
• Required to obtain TCIC/NCIC Certification within six (6) months of employment.

• Required to complete 80-hour Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment.
• Required to obtain CPR certification required by the Texas Commission on Law Enforcement License within one (1) year of employment.
• Must have completed Criminal Justice Information Services (CJIS) Training upon hire.
• Maintains license & certifications; complete required training hours mandated by state and department; strict adherence to Federal, State and Departmental regulations regarding Criminal Justice Information Systems.
• Valid Class C Texas driver's license, or ability to obtain license prior to employment preferred.
• Bilingual (Spanish, Hindu, Vietnamese) preferred.

The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future. Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.

Working toward that goal, the City offers security for the present and the future.

Security for the Present:
* Health Plan
* Dental Plan
* Vision Plan
* Additional Supplemental Plans (optional)

Security for the Future:
* Retirement Plan
* Deferred Compensation Plans

Additional Benefits:
* Education Reimbursement Assistance
* Employee Wellness Center
* Clay Madsen Recreation Center Membership
* Employee & Family Pool Pass (seasonal)
* Round Rock Public Library Card
* Medical and Dependent Day Care Reimbursement Account
* Employee Assistance Program
* Longevity

Leave Benefits:
* Vacation
* Sick
* City Holidays
01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

Do you have at least one (1) year of general work experience?

• Yes
• No

03

Which of the following best describes your customer service experience involving one (1) or more of the following: heavy phone contact; data entry/form completion; complaint resolution; processing order/inquires?

• None
• Less than one (1) year.
• At least one (1) year, but less than two (2) years.
• At least two (2) years, but less than three (3) years.
• At least three (3) years, but less than four (4) years.
• Four (4) years or more.

04

This position requires the ability to work flexible hours including days, nights, weekends, holidays, and on-call. Are you able to meet this requirement?

• Yes
• No

05

This position requires you to obtain a TCIC/NCIC Certification within six (6) months of employment. Are you able to meet this requirement?

• Yes, I am currently TCIC/NCIC Certified.
• Yes, I am ABLE to meet this requirement.
• No, I am UNABLE to meet this requirement.

06

Have you completed, or are you able to complete within one (1) year of employment, the 80-hour Basic Telecommunicator Course in order to obtain the Texas Commission on Law Enforcement License?

• Yes, I have completed this course.
• Yes, I am ABLE to complete this course.
• No, and I'm UNABLE to complete this course.

07

Are you currently, or are you able to obtain within one (1) year of employment, CPR certification as required by the Texas Commission on Law Enforcement?

• Yes, I am currently CPR Certified.
• Yes, I am ABLE to become certified.
• No, I am UNABLE to meet this requirement.

08

This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training. Are you able to meet this requirement?

• Yes, I have completed the CJIS training.
• No, but I am ABLE to complete within six (6) months of employment.
• No, and I am UNABLE to obtain within six (6) months of employment

09

Do you possess a valid Texas Driver License?

• Yes
• No, but ABLE to obtain prior to employment.
• No, I am ineligible for a driver's license.

10

Are you bilingual? If so, indicate the languages below. If not, indicate with "N/A".
Required Question