Job Details

Position Type: Regular
Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

The Network Operation Engineer is the primary point of contact for Schwab's technology teams. The position works in the Information Technology Operations (ITO) Command Center and participates in the technical administration of network systems, as well as assisting with monitoring enterprise-wide alerts, performing incident, problem and change management work, this includes providing initial triages during an event and post review after an event. The role ensures production systems' environment operate reliably and efficiently. This team is one of five supporting 24/7/365 mission-critical operations, and this role will operate the hours of 1:00 pm- 1:30 am ET, Friday to Sunday.

Required Qualifications:

• Bachelor's degree in Computer Science, or related discipline with an information technology focus or equivalent experience.
• 1-3 years of experience in a large 24x7 high availability data center operations environment (1000+ servers)
• Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training
• Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
• Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.
• A working knowledge of UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.
• Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).
• Familiarity with Remedy/SmartIT or similar service management tools.
• Strong problem solving and decision-making skills focusing on efficient service restoration.
• Ability to pay close attention to details while performing technically detailed tasks.
• IT management experience with process development and improvement.
• Experience in implementing key IT standardized processes and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management).
• A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.

Preferred Qualifications:

• 5-7 years of network hands-on experience in a large 24x7 high availability data center environment (1000+ servers)
• Experience in hybrid cloud or multi-site networks
• Knowledge of AWS, GCP, and Azure Cloud administration.
• Proficiency in programming languages like Python or Perl is a plus
• Ability to prioritize tasks in high-pressure environments
• Strong communication across teams and technical levelsApplies specialized expertise to support initiatives that optimize performance
• Writes concise, well-structured, and engaging business documents