Job Details

SUMMARY

The purpose of this job is to provide support to all areas of the cafe, the Citizens of BiG and the customers in the café. This position is part-time and comes with a minimum of 15 hours not to exceed 32 hours weekly, Friday and Saturday availability is a requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Greet all guests entering the café and provide them with details on the BiG menu, including specialty coffees and desserts. Be able to explain the BiG mission and vision to new guests. Maintain a positive attitude and be a calming presence during "rush times".
2. Work with our Citizens to create meaningful work experiences in the café. Report immediately to Café Citizen Supervisor regarding any Citizen matters. Keep all medical and personal Citizen matters confidential.
3. Take guests order at the main POS register. Each cafe associate should use their own number when logging in to the POS system to ring up and order. Accurately record any marketing comps or other general comps/refunds. Maintain receipt for ALL comps. Initial all comp receipts, note reason for the comp and place receipts in drawer for collection at end of day.
4. Take food orders to the tables, check on guests and provide an excellent guest experience by fulfilling guests needs, refilling beverages, bussing, and sanitizing tables.
5. Answer phone, take call-in To Go orders, accurately record reservations, take messages regarding any catering or event rentals, and forward that information to the Special Events Manager. Check message on phone system when opening the café in the morning.
6. Make specialty coffee, drinks, and smoothies
7. Coordinate with Café Manager to advise on FOH related supplies that are running low and need to be ordered. Track waste on Café Waste Log for FOH items such as pastries which are served from the front counter.
8. Perform all job tasks described in the daily and weekly job cleaning chart. Maintain a clean, healthy work environment, including but not limited to: cleaning counters, tables, chairs, booths, mopping floors, organizing cupboard, washing dishes, watering plants, etc. Restock items on service counter throughout the day.
9. Perform end of day cash drawer close-out. Assist with month-end inventory counts
10. Write up end of day notes
11. Fill in BOH as requested including but not limited to food prep, working the lines, making specialty drinks and washing dishes.
    1. Assume 100% responsibility for quality of products served under his/her preparation.
    2. Knows and complies consistently with standard portion sizes, cooking methods, quality standards and kitchen rules, policies and
    3. Stocks and maintains sufficient levels of food products at line stations to assure smooth service.
    4. Maintains a clean and sanitary kitchen, follow cleaning procedures.
    5. Follows proper plating, portioning and garnishing instructions
    6. Wash and put away dishes as necessary and as time permits

SUPERVISORY RESPONSIBILITIES:

1. Be willing and able to work along side adults with special needs as well as volunteers. While you may not have direct supervision of them, you will need to be able to work together and direct as needed

III. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Education and/or Experience-Cafe/restaurant experience required. Retail experience and working with customers are essential to this position.
2. Skills and Abilities-Strong computer skills required -POS System, Excel, word processing, Microsoft 365, Email. Have excellent knowledge of the point-of-sale system to be able to enter orders accurately.
3. Language Skills-Must have strong oral and written communication skills and possess the ability to meet and interact with the public. .
4. Mathematical Skills-Possess sufficient accounting skills to efficiently and accurately close-out the cash drawer and prepare the bank deposit at the end of each shift
5. Reasoning Ability - Candidates should have the ability to solve practical problems and be able to manage multiple job responsibilities simultaneously.
6. Certificates, Licenses, Registrations-Must have current Food Handler's Certification. CPR certification.
7. Personal Skills- Work patiently and compassionately alongside adults with special needs in a God -centered environment. Must be able to work independently with minimal supervision to perform job responsibilities. Must be able to remain calm and composed during times of stress.
8. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee may be required to lift/move heavy stock and equipment up to 30 pounds. Employee may be required to perform physical duties including cleaning and maintaining work areas. Employee will be standing for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Talking or hearing over the phone is required. Specific vision abilities required by this job include close and color vision.
9. WORK ENVIRONMENT - Working indoors in climate-controlled environment as well as attending several outdoor tables on front lawn dining area.