Job Details

ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

I AM AN ALLY • I AM A FRIEND • I AM A GIVER

Touchmark at Georgetown, located on 13 beautifully landscaped acres just north of Austin and south of Sun City, is the newest addition to the Touchmark family, backed by more than 45 years of senior living experience. Our vibrant community offers a full continuum of care, including Independent Living, Assisted Living, and Memory Care, all designed to support residents in living The FULL Life-on their terms. With thoughtfully designed indoor and outdoor gathering spaces, inviting terraces, and a strong focus on connection, wellness, and lifelong learning, Touchmark at Georgetown provides a welcoming environment where residents and team members alike can thrive.

As the Front Desk, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a "go-to" person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!

Position Responsibilities:

• Answer and monitor phone lines and direct callers accordingly
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas mains locations, trouble alarms, etc.;
• Escort emergency services personnel to location of emergency;
• In the event that Assisted Living is unable to respond to a resident emergency, Security will be responsible for responding;
• Responsible for performing security rounds, in which the entire expanse of the interior and exterior grounds of Waterford are covered;
• Complete daily shift report prior to end of shift;
• Communicate via email on all building and resident issues and concerns;

The ideal candidate will:

• Have a commitment to Touchmark's values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Possess a high school diploma or equivalent Be excellent at handling multiple tasks simultaneously
• Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, and ensuring that the common areas near the front desk are clean
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Benefits:

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

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