Job Details

Housekeeper | Colton House Hotel

The heart of any operation. Bring beautiful spaces to life. Your careful attention to detail brings delight to guests the moment they walk through the door. You are an essential part of an efficient and talented team, responsible for the cleaning and replenishing of guest rooms and for cleaning back of house and public areas while maintaining communication with all team members. This includes cleaning a designated number of rooms per shift as assigned and maintaining supplies. Save the day by responding to calls for spills, cleaning or trash removal. Housekeepers directly support the Rooms Division in maintaining the hotel in sparkling condition!

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Sign-on Bonus of $500 after 90 days
• Hourly Pay Range: $15 to $16 DOE
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks

• Greet and warmly engage guests.
• Attend all morning huddles, when scheduled early, and attend all mandatory staff meetings and training sessions.
• Check in with the Housekeeping Manager or designated leader upon start of shift and before clocking out at the end of the shift.
• Keep work area and inventory clean and organized. Ensure proper use and care of all equipment.
• Collect soiled linens for laundering and receive and store linen supplies in linen closet.
• Sweep and clean designated floors. Clean rugs, carpets, upholstered furniture, and draperies. Wash walls, ceiling, and woodwork. Wash windows, door panels, and sills.
• Empty and transport all trash and waste to disposal area. Follow recycling procedures.
• Maintain storage areas neat and organized. Maintain proper par of supplies as needed of room supplies and communicate damage or shortages to Manager.
• Maintain on-going communication with all team members, work with other team members where needed, respond to internal and external inquiries and complaints, and maintain favorable guest and team member relations.
• Strive to deliver guests with professional, efficient, prompt, courteous, and exceptional products and service and exceed guest expectations by being responsive, engaged and following through on all requests.
• Protect company assets by establishing and ensuring adherence to security standards.
• Follow all safety procedures. Report all unsafe conditions immediately. Use equipment and chemicals only as intended. Use proper bending and lifting techniques to ensure their health and safety as well as others' around them.
• Report damages, lost items, or anything unusual or suspicious.
• Demonstrate behaviors consistent with Columbia Hospitality values and mission.
• Work weekend shifts as assigned.
• May swap scheduled shifts with another team member with approval from Housekeeping Manager.
• Complete tasks and other duties as assigned by Housekeeping Manager and/or General Manager. Assignments include Rooms, Common Areas, and Laundry.

Rooms

• Clean and maintain all guestrooms to property specific standards. Pay special attention to detail.
• Clean and replenish designated number of rooms within assigned shift. All assigned rooms must pass inspection before departing for the day.
• Check all rooms and report any damage, repair needs, or loss of supplies.
• Maintain supplies and organization of housekeeping cart.
• Assist fellow housekeeping team members when possible and appropriate.
• Perform other duties as assigned.

Common Areas

• Clean and monitor cleanliness of all public areas both inside and out on property.
• Respond to calls for spill cleanup, trash removal, general cleaning, and straightening of public or back-of-house areas.
• Check communication channels for requests. Clearly respond and update the status as appropriate.
• Clean back-of-house areas, such as offices, hallways, and restrooms, but not limited to these areas.
• Deliver ironing boards, baby cribs, and other requested items to guest rooms.
• Perform other duties as assigned.

Laundry

• Launder, alter, and repair linens, towels, and other items in accordance with established standards.
• Maintain linen and towel par levels for all hotel operations.
• Remove damaged and stained linen from circulation. Make repairs when possible. Report items with damage beyond repair.
• Keep accurate and complete records of laundry services.
• Perform other duties as assigned.

The Nitty Gritty

• 1 year hotel housekeeping/laundry experience or related experience
• Knowledge of cleaning techniques/chemical applications a plus
• Desire to work in a fast-paced role

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.