Job Details

Position Overview

The Party Manager is responsible for overseeing all birthday parties and private events at Cheeky Monkeys. This role ensures that every party runs smoothly, on schedule, and exceeds guest expectations. The Party Manager leads the party team, coordinates with the café and floor staff, manages schedules, and upholds Cheeky Monkeys' high standards for service, cleanliness, and safety.

Key Responsibilities

Party Operations

• Oversee all birthday parties and private events from setup to breakdown.
• Manage party schedule, room assignments, and staff coverage.
• Greet hosts and ensure all party details are confirmed and executed accurately.
• Coordinate with kitchen/café for food and drink timing.
• Supervise transitions between parties to maintain on-time flow.
• Ensure décor, supplies, and party carts are stocked and organized daily.

Team Leadership

• Train and supervise Party Hosts, Event Coordinators, and Support Staff.
• Motivate and coach the team to deliver outstanding customer service.
• Delegate tasks effectively and ensure all staff follow Cheeky Monkeys' standards.

Customer Service

• Serve as main point of contact for parents and guests during parties.
• Handle any issues or complaints professionally and promptly.
• Collect feedback and communicate opportunities for improvement to management.

Administrative Duties

• Maintain accurate party check-in sheets & checklists
• Review party excel and communicate special requests to relevant departments.

Qualifications

• Minimum 1 year of supervisory or event management experience (preferred in family entertainment, hospitality, or restaurant setting).
• Strong organizational and multitasking skills.
• Excellent communication and leadership abilities.
• Positive, energetic attitude with a passion for creating fun experiences for families.
• Ability to work weekends, holidays, and peak hours.

Physical Requirements

• Able to stand, walk, and move continuously for up to 8 hours.
• Comfortable lifting up to 30 lbs for setup and cleanup duties.
• Must be able to work in a fast-paced, high-energy environment.

Compensation & Perks

• Competitive hourly pay + share of tips from parties.
• Employee discounts on café and retail items.
• Opportunity for advancement within the Cheeky Monkeys family.
• Fun, dynamic work environment surrounded by laughter and smiles!