Job Details

Waterpark Training Manager

At Kalahari Resorts & Conventions, we don't just create vacationswe craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communitiestreating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Waterpark Training Manager. In this role, you will be responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. This role leads the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction.

As part of our leadership team, you'll embody our Promise to Lead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure all team members are well-trained to provide safe, efficient, and friendly service throughout the park for our guests and associates.

Key Responsibilities

• Lead and facilitate all StarGuard Elite Lifeguard certification classes.
• Develop and deliver weekly and monthly training meetings, as well as ongoing lifeguard and ride attendant in-service.
• Manage training records and reports, including metrics, audits, and compliance documentation.
• Oversee internal audits and assist with external audits.
• Coordinate and conduct monthly and quarterly zone certifications.
• Perform regular safety equipment inspections and maintain accurate inventory records.
• Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.
• Support special projects and training initiatives assigned by leadership.
• Maintain a professional and approachable presence while promptly addressing guest or associate concerns.
• Ensure compliance with labor laws, company policies, and industry standards.

What We're Looking For

• Waterpark experience preferred.
• Minimum of 3 years' experience as a lifeguard instructor or in a waterpark leadership role, preferably in training or supervision.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Proficiency with Microsoft Office; ability to learn and master tools such as StarGuard Elite Portal, HotSOS, and Mobaro.
• Ability to read and write in English; bilingual in Spanish is strongly preferred.

A sampling of our benefits includes:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be part of something extraordinary. At Kalahari, we believe the best leaders Lead with Lovebecause love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.