Job Details

Job ID
489574
Posted since
19-Dec-2025
Organization
Smart Infrastructure
Field of work
Internal Services
Company
Siemens Industry, Inc.
Experience level
Mid-level Professional
Job type
Full-time
Work mode
Hybrid (Remote/Office)
Employment type
Permanent
Location(s)
* Austin - Texas - United States of America
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Transform the everyday with us!
Siemens is looking for a motivated, support-oriented, and amicable Internal Services Operator. In this role, you will provide remote diagnostics and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin, TX office. Additionally, you will provide remote technical support for end-users at locations with installed Energy Management Systems. Additionally, there is an on-call rotation split between all team members. You will report to the Customer Service Manager and will have no direct reports.
As an Internal Services Operator, you will:
* Typical work hours are between 7AM and 7PM, however, you must be able to work second shift and weekends when required. Additionally, there is an on-call rotation split between all team members.
* Report to the Customer Service Manager and will have no direct reports.
* Be responsible for technical analysis and troubleshooting of our EMS (energy management system), validation and configuration of new installations, supporting our clients' third party vendors, and ensuring persistent connectivity to remote servers.
* Have exemplary attendance and punctuality
* Maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
* Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.
* Deal effectively with others in antagonistic situations, use appropriate interpersonal styles and methods to reduce tension or conflict.
* Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
* Actively appreciate and include the diverse capabilities, insights, and ideas of others and work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
* Set high standards of performance for self; assume responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
You'll make an impact with these qualifications:
Basic Qualifications:
* High School Diploma and 3 years of technical customer service.
* Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
* Must be able to demonstrate:
* Phone etiquette
* Ability to speak and write clearly and accurately
* Proficiency in typing and grammar
* Knowledge of relevant software computer applications and equipment
* Knowledge of customer service principles and practices;
* Effective listening skills
* Multi-tasking capabilities
* Experience with the Microsoft Office Suite
Preferred Qualifications:
* Experience with Linux or other command line interfaces.
* Bachelors degree or 2 years technical support experience.
* Electrical/HVAC Energy Management Systems experience.
Ready to create your own journey? Join us today.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
The pay range for this position is $44,696 - $76,622 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
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Pay Transparency
Siemens follows Pay Transparency laws.
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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.