Job Details

Technician Position Overview

A Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

High School Diploma required. Associate's degree is preferred.

Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.

External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here.

1 year of customer service or hospitality experience is preferred.

1 year of audio-visual experience or equivalent in an educational environment is preferred.

A valid driver's license is required for team members that may operate Company vehicles.

Additional DOT requirements may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Sitting: 2-3 Hours

Standing: 4-5 Hours

Walking: 4-5 Hours

Stooping: 2-3 Hours

Crawling: 2-3 Hours

Kneeling: 2-3 Hours

Bending: 2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing: 0-1 Hours

Grasping: 4-5 Hours

_Lifting Requirements_

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

_Carrying Requirements_

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Never

_Auditory/Visual Requirements_

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

_Pushing/Pulling Requirements_

0 - 15 lbs: Continuously

16 - 50 lbs: Frequently

51 - 100 lbs: Frequently

Over 100 lbs: Occasionally

Work Environment

_Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

_Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.