Job Details

Office Assistant

American Operator is looking to add an office assistant to one of our portfolio companies, a respected and growing home services business. This is a back-office, operations-focused role that supports the daily office workflow and serves as the primary point of contact for incoming calls.

In this role, you'll spend most of your day answering inbound phone calls, scheduling and coordinating service appointments, and handling administrative tasks that keep the business running smoothly. This position is well-suited for someone who is organized, dependable, and comfortable working in a fast-paced office environment where accuracy and follow-through matter. This role is based in Austin, TX.

Responsibilities

• Answer and manage a high volume of inbound phone calls
• Schedule, confirm, and update service appointments
• Make outbound calls related to scheduling, confirmations, and job updates
• Handle administrative tasks including warranties, rebates, and documentation
• Maintain accurate records using Excel and Google Workspace
• Update schedules, job notes, and statuses in the service management system (ServiceTitan experience is a plus; training provided)
• Support day-to-day office operations and assist with internal coordination

Minimum Qualifications

• Strong verbal communication skills and professional phone etiquette
• Ability to manage a high call volume in a busy office setting
• High attention to detail, especially in scheduling and data entry
• Basic computer proficiency (Google Workspace, Excel)
• Reliable, punctual, and consistent in follow-through
• High school diploma or equivalent

Preferred Qualifications

• 1+ year of experience in an office assistant, administrative, or phone-based role
• Experience in home services, trades, or other service-based businesses
• Familiarity with scheduling software or operational systems
• ServiceTitan or similar platform experience
• Bilingual in English/Spanish
• Strong organizational and multitasking skills