Job Details

Front Desk Receptionist

Austin, TX

BiGAUSTIN

Full-Time

$16/hour

BiGAUSTIN is a leading nonprofit organization dedicated to empowering small businesses and entrepreneurs in underserved communities through education, counseling, and access to capital. As the first point of contact for our clients and partners, the Front Desk Receptionist will play a vital role in creating a welcoming, professional environment that reflects our mission and values.

We are seeking a friendly, organized, and professional Front Desk Receptionist to join the BiGAUSTIN team. The ideal candidate will manage front desk operations, provide exceptional customer service, and assist with administrative tasks to ensure smooth day-to-day office functions.

Responsibilities:

• Greet and assist visitors in a professional and friendly manner
• Answer and direct phone calls, taking messages and responding to inquiries.
• Schedule and confirm client appointments, maintaining accurate calendars for staff and meetings.
• Provide information about BiGAUSTIN's programs and services to clients and visitors.
• Provide administrative support to Executive staff (CEO, COO & Business Management), including but not limited to documentation, letter writing, scheduling meetings, travel arrangements, and preparation of materials for meetings and presentations.
• Assist with client intakes and prequalification's.
• Process incoming and outgoing mail, packages, and deliveries.
• Maintain the cleanliness and organization of the front desk and reception area.
• Manage processes and transfer incoming phone calls and messages to facilitate staff and client communications.
• Contribute to team efforts by providing support for special projects/events, trainings, and office management tasks to accomplish organizational goals as needed.
• Ensure visitor logs and security procedures are followed.
• Assist with administrative tasks, such as filing, copying, and scanning
• Assist with event planning and coordination
• Maintain positive relationships with clients, vendors, and colleagues

Qualifications:

• High school diploma or equivalent, associate degree preferred
• Proven experience in front desk, receptionist, or administrative support roles
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong organizational, multitasking, and time management skills
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Positive, energetic, and adaptable attitude
• General math skills
• Bilingual (English and Spanish) a plus

Preferred Skills:

• Experience working in a nonprofit environment or with underserved communities.
• Familiarity with appointment scheduling software or CRM systems.

Consultant: Katherine Carino