Job Details

Remote Assistance Operator

Location: Austin, TX
Pay: $24-$26 per hour
Schedule: Full-time (30+ hours/week), rotating shifts
Call 269-###-#### 7am to 6pm daily

• 1st: 6:00 AM - 2:00 PM
• 2nd: 2:30 PM - 11:00 PM

About the Role

Remote Assistance Operators monitor and support autonomous vehicles in real time from a control center. This role helps keep the fleet safe and running smoothly as vehicles operate without onboard drivers.
What You'll Do

• Monitor vehicles using live camera feeds and Remote Command tools
• Step in remotely when the system needs assistance
• Log actions and observations in real time (Notion / Google Sheets)
• Review trips and report any issues or unusual behavior
• Help identify and document edge cases and root causes
• Share important updates during shift handoffs

What We're Looking For

Required:

• Experience in technical support, dispatch, IT, or operations
• Strong decision-making skills under pressure
• High attention to detail and accurate documentation
• Willingness to learn autonomous vehicle systems

Preferred:

• Prior Remote Assistance Operator experience
• Video gaming or simulation experience
• Familiarity with mapping, geolocation, or vehicle data

Work Environment

• On-site at the Remote Operations Center
• Rotating shifts, including weekends
• Must be flexible for morning or evening shifts

Why Apply?

Join a fast-growing autonomous vehicle company and gain hands-on experience in cutting-edge transportation technology.