Job Details

divh2Accounting Customer Service Representative/h2pWolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right./ppThe Customer Service Representative role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits./ppAs an Accounting Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries regarding invoices. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment./ppKey tasks include:/pulliRespond to a wide range of customer inquiries regarding invoices./liliResolve moderately complex customer issues and complaints./liliVerify and update representation and billing information./liliAssist with account updates and changes./liliRevise and void invoices related to representation./liliProvide detailed product and service information./liliDocument and escalate unresolved issues as needed./liliUpdate and maintain customer records./liliConduct follow-ups to ensure customer satisfaction./liliAdhere to compliance and quality standards./liliImplement and adhere to administrative procedures and policies./li/ulpYoure a great fit if you meet these requirements:/pulliEnhanced communication: Ability to convey information clearly and professionally./liliCustomer relationship management: Demonstrates ability to build rapport with customers./liliIntermediate problem-solving: Analytical critical thinking and problem-solving skills./liliOrganizational skills: Must be very detail oriented with strong organizational skills./liliHigh aptitude in mathematics./liliAbility to work in a fast-paced, high-energy environment./liliAdvanced product knowledge: Good understanding of multiple product/service features./liliMust be computer literate; intermediate level skills with MS Office; Word, Excel, and Outlook are required./liliHigh school diploma or equivalent required./liliBachelors degree and/or 2 years equivalent experience in accounting/bookkeeping preferred./liliQA understanding: Knowledge of quality assurance standards./li/ulpWe are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference/ppWolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance./ph2Our Interview Practices/h2pTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure were getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process./ppApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process./ppCompensation: 33,500.00 - 56,100.00 USD/ppCompensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process./p/div