Job Details

Job Description

Position Overview
We are seeking a reliable and customer-focused Mailroom & Print Center Associate to support on-site operations at the IBM Austin campus. This role involves handling incoming and outgoing mail and packages, operating basic print equipment, maintaining the print room, and providing high-quality customer service to employees across the site.

This is an onsite, people-facing role with regular walking, organizing, and assisting employees throughout the facility.

Key Responsibilities

• Receive, sort, and distribute incoming mail and packages
• Manage outgoing mail, including USPS and UPS shipments
• Load packages into lockers for pickup
• Maintain logs for mail, packages, and tracked deliveries
• Assist with basic print jobs and print room organization
• Operate and maintain small/basic print equipment (training provided)
• Keep print area clean, stocked, and running smoothly
• Provide friendly, professional support to employees and visitors
• Answer questions related to mail, print requests, and package pickup
• Communicate effectively with internal teams
• Walk the facility to deliver items or support print/mail requests
• Assist with daily operational tasks as needed
• Maintain accurate documentation and reports

Required Skills & Experience

• Previous customer service experience
• Basic computer skills (email, logging packages, data entry)
• Experience in mailroom, shipping/receiving, or print center is preferred
• Strong communication, organization, and reliability
• Ability to work onsite and move around the facility regularly

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.