Job Details

Customer Service Advocate
Location: 611 Center Ridge Dr, Austin, TX 78753
Schedule: Hybrid (Mon/Fri Remote, Tue–Thu Onsite)
Hours: 8:00 AM–5:00 PM (1?hour lunch)
Pay: $25/hr

Overview
Adecco is hiring a Customer Service Advocate to support order processing, customer communication, and sales operations for a global technology organization. This role is ideal for someone who enjoys working in a structured environment, is highly detail oriented, and is confident navigating both Salesforce and ERP platforms—especially Oracle. Experience supporting international shipping or global customers is a strong plus.

You'll work closely with the Austin team to enter orders, track shipments, resolve issues, and ensure customers receive accurate, timely information. This role includes a 4–6 week training program with videos, demos, and a final competency check.

Key Responsibilities
• Enter and update customer orders with a high level of accuracy
• Utilize Salesforce to manage customer accounts, cases, and order activity
• Process and support orders through an Oracle ERP system (Order Management or Service Contracts experience preferred)
• Coordinate order updates, changes, and resolutions
• Communicate with customers via phone and email regarding status, timelines, and issues
• Support the sales team with accurate documentation and order processing
• Track and support domestic and international shipping workflows, including special handling needs and shipment updates
• Maintain precise and compliant customer records
• Collaborate daily with onsite team members in a supportive, fast paced environment

Required Skills & Experience
• Hands on Salesforce experience
• Experience working in Oracle Order Management, Oracle Service Contracts, or another Oracle module (strongly preferred)
• Experience with an ERP system (any platform helpful)
• Experience supporting international shipments, global customers, or export processes is beneficial
• Strong attention to detail and documentation accuracy
• Professional communication skills (written and verbal)
• Ability to ask questions, take feedback, and learn quickly
• Customer service experience in any industry
• Comfortable multitasking and managing time in a structured workflow

Work Environment & Culture
• Team of 7 (5 onsite, 2 international)
• Highly collaborative and supportive—team sits together for easy communication
• Coachable, curious, detail driven candidates perform best
• Training program includes videos, demos, and competency checks for proper onboarding

Additional Details
• In person interviews required
• Typical start dates are on Tuesdays
• Client pays for holidays even when the office is closed
• Standard 40?hour workweek

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.