Job Details

A globally leading consumer device company based in Austin, TX is looking for the Metadata Project Coordinator to join their team. Ideal candidate is an expert of metadata content curation. They will monitor the metadata quality and its accuracy to allow qualified metadata to surface on the TV app platform. Their expertise will allow them to investigate metadata issues and assess its impact to the TV app experience, provide resolutions by identifying process improvements, and seeking opportunities for technical and tactical solutions to better the customer experience.

Job Responsibilities:

• Oversee and monitor ingested metadata and ensure highest quality for featuring on TV app platform

• Curate metadata for movies and TV shows using an internal CMS

• Provide immediate resolutions to functional issues by investigating and working closely with cross-functional teams for diagnosis

• Conduct thorough investigations on reported metadata issues to provide root cause analysis, and improvement suggestions for processes and systems

• Understand system dependencies in order to anticipate upstream and downstream impact

• Use data visualization dashboard to propose data-driven decisions

• Partner with Project Leads to drive operational needs and process improvements

• Use project management tools to collaborate, track, and report in order to meet with project deliverables according to the timeline

• Demonstrate strong and engaging communication and presentation skills to collaborate internally and cross-functionally

• Test tools and provide feedback to improve efficiency and accuracy

• Identify documentation gap and assist in its development

Qualifications and Skills:

• At least 3 years of experience in digital media, technology, or related industry

• An up-to-date and wide variety knowledge of movies, TV shows and social media platforms

• An understanding of the TV app's services and features

• Possess a deep understanding of complex, large-scale media content management systems (CMS), and how metadata interplays and impacts the end-user experience

• Experience in using ticketing system and escalation management

• Proven track record of identifying, troubleshooting, scoping and diagnosing data issues in order to resolve or escalate to appropriate cross-functional teams, along with ability to learn from history and prevent errors from recurring

• Experience with using reporting and data visualization tool such as GBI or Tableau are a plus

• Project and/or program management experience, certifications are a plus

Type: Contract

Duration: 12 months with extension

Work Location: Austin, TX (on site)

Pay range: $28.00 - $38.00 ph (DOE)