Micro Center - 12707 North Mopac Expressway, Suite 400 - Responsibilities: Maintain orderly operation and safety of all areas of responsibility; Consistently achieve customer satisfaction, sales, productivity and payroll and expense goals of the service repair shop; Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled; Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification); Participate in and lead open and close procedures, freight flow and inventory control