Job Details

Property/Office Manager

The Property/Office Manager is responsible for providing clients with top-tier customer service and excellence in management services. Real Property Management All Connect relies on the Property Manager to demonstrate leadership and create trust with owners and tenants (both current and prospective), as well as contractors and other vendors. The Property Manager instills confidence in our services by taking world-class care of the properties we manage.

Essential Responsibilities

• Hands-on management of property portfolio
• Management of Tenancy Applications and Agreements
• Partnering with the Leasing Agent to prepare advertisements for available rental properties
• Maintaining regular, close contact with current clients
• Organizing repairs and maintenance for managed properties
• Conducting periodic inspections of managed properties
• Managing portfolio correspondence
• Preparing rental arrears tracker
• Executing appropriate actions against tenants in arrears
• Preparing, lodging, and presenting applications to the Residential Tribunal
• Authorizing payment of client invoices
• Managing client insurance claims and payments
• Auditing monthly and yearly rental statements
• Performing rent reviews
• Conducting pre-vacating inspections
• Preparing outgoing property condition reports
• Entering management agreements/creating portfolios and properties
• Attending and participating in office meetings
• Attending and participating in training sessions as directed by the Manager
• Adhering to all procedures required in this role
• Providing feedback for and participating in continuous improvement of procedures and processes
• Other duties as assigned

Key Attributes

1. Highly detail-oriented and organized in work

2. Strong analytical thinking and troubleshooting skills

3. Excellent communication and interpersonal skills with a customer service focus

4. Ability to act and operate independently with minimal daily direction from the manager to accomplish objectives

5. Proficiency with email and Microsoft Office applications

6. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results

The Property Manager is highly organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the Property Manager is a natural communicator with good negotiation skills, the ability to work independently, and a professional demeanor.

Requirements

1. Basic accounting knowledge

2. Local area knowledge

3. Building maintenance knowledge

4. Computer proficiencyMicrosoft Office

5. Managing Referrals across Departments

6. Competency in the following:

• Residential Tenancies Act
• Strata Titles Legislation
• Property, Stock, and Business Agents Act
• Anti-Discrimination Act
• Trade Practices and Fair Trading Acts
• Certificates of Registration

Performance Expectations

1. Minimum vacancy factor met

2. Minimum rent arrears metrics met

3. Established customer service standards maintained

4. Monthly income targets met Metrics:

• Monthly Department Reports
• Rent Arrears Report
• Customer Service Surveys

At Real Property Management All Connect, our proven experience and industry leadership have given us the edge in developing top-tier property management professionals. As a franchisee of one of the largest residential management corporations in the United States, we have the training and support to take you from a job to a career. Competitive Compensation: $40,000/Annual plus a bonus subject to the yearend metrics report. Paid Time Off. This job requires travel among the residential houses within the metro Austin area, a valid driver's license and clean driver record are required. Gas and cellphone bills will be reimbursed.

Flexible work from home options available.

Compensation: $40,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Real Property Management is the leading property management franchise system with over 300 offices in North America, managing tens of thousands residential homes. If you are self-motivated, reliable, resourceful, and customer-focused, consider joining us. You will be part of a team that shares their expertise and makes each other better, all while earning a competitive wage.