Job Details

Position Summary

This supervisory role is responsible for overseeing a team of pickers/selectors to ensure accurate, efficient, and timely fulfillment of customer orders, while maintaining safety, quality, and productivity standards.

Key Responsibilities

• Supervise and coordinate the activities of order pickers/selectors on assigned shifts.
• Monitor team performance to ensure accuracy, productivity, and compliance with operational procedures.
• Train, coach, and mentor staff on order picking techniques, equipment operation, and safety practices.
• Conduct shift briefings and communicate goals, updates, and expectations.
• Assist with workforce planning, including shift scheduling and task assignments.
• Perform quality checks to verify the accuracy of picked and packed orders.
• Identify and resolve issues in real time to avoid shipment delays or order errors.
• Collaborate with warehouse management, inventory control, shipping/receiving, and other departments.
• Monitor equipment usage and request maintenance or repairs as needed.
• Enforce safety guidelines and report incidents or unsafe behavior.
• Contribute to continuous improvement efforts to streamline processes and reduce errors.
• Maintain documentation related to employee performance, productivity, attendance, and incidents.

• High school diploma or GED required; associate or bachelor's degree a plus.
• 2+ years of experience in warehouse operations, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of order picking processes, inventory systems, and warehouse safety standards.
• Experience with RF scanners, warehouse management systems (WMS), and basic reporting tools.
• Excellent leadership, organizational, and communication skills.
• Ability to lead by example in a fast-paced, physical warehouse environment.
• Forklift certification preferred but not required.
• Ability to work flexible shifts, including evenings, weekends, or overtime as needed.