Job Details

Customer Service Representative (CSR)

VCA Ben White Animal Hospital - South Austin, Texas

VCA Ben White Animal Hospital is seeking a dedicated and enthusiastic Customer Service Representative to join our exceptional team. We are a fast-paced, high-volume veterinary hospital known for our positive culture, strong teamwork, and commitment to outstanding patient and client care.

Our team truly loves what we do-caring for our patients, supporting our clients, and working together in a collaborative environment. If you share a passion for people and pets, we encourage you to apply today.

Key Responsibilities

• Provide excellent customer service by warmly greeting clients and patients, answering phones, and escorting clients to exam rooms

• Schedule, confirm, and manage appointments efficiently

• Conduct outbound calls for follow-ups and client outreach

• Clearly communicate service fees and process payments

• Recommend and assist clients with over-the-counter products and services

• Educate clients on general pet care and wellness topics (e.g., heartworm prevention, flea & tick control, housebreaking)

• Maintain accurate medical records, charts, and client communications

Qualifications

• Minimum of 1 year of customer service experience

• High school diploma, GED, or equivalent

• Strong communication and active listening skills

• Compassion for both people and animals, with emotional awareness

• Sound judgment and problem-solving abilities

• Ability to quickly learn and apply new information

• Proficiency in Microsoft Office

• Flexibility to work non-traditional hours, including Saturdays and some holidays

• Ability to lift up to 40 lbs. and work in an environment with potential exposure to allergens, animal-related hazards, and varying noise levels

Applicants must be 18 years of age or older.

Benefits

We offer competitive compensation and a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance

• Paid vacation

• 401(k) retirement plan

• Generous personal pet care discounts

• And more

Join a team that values compassion, collaboration, and excellence in veterinary care. Apply today to become part of the VCA Ben White Animal Hospital family!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com