Job Details

Airline Account Manager in Auston-Bergstrom International Airport

Management

Austin, TX Full-Time/Regular

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary:

- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

- Ensure that airline account operates according to schedule and service level agreements

- Oversee the long-term analysis of manpower needs, groom potential leaders

- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

- Develop and cultivates strong customer relations/retention

- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

- Provide hands-on supervision of the staff and delegate workload

- Provide direct customer relations support

- Ensure cross training of staff members and monitor mandatory training

- Administer performance recognition and reward program(s)

- Carry out disciplinary action and motivational activities when needed

- Process promotion, demotion and termination paperwork

- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience:

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred

o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed

Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire