Job Details

About Yellowstone LocalYellowstone Local is a modern recruiting, hiring, and employer branding agency serving the skilled trades industry. Our mission is to solve the industry's biggest problem: creating predictable, scalable, and top-performing recruiting systems that allow our clients to hire top-tier blue-collar talent consistently.Our culture is intentionally built around a clear set of beliefs that guide how we work, how we lead, and how we serve our clients.Yellowstone Local Belief StatementWe believe in doing the work that others won't.We believe in moving fast over moving perfectly.We believe discipline creates freedom.We believe in thinking long-term while executing today.We believe in owning outcomes when we're not completely in control.We believe being in the people business starts with us as individuals.We believe that if our culture attracts everyone, then we don't have a culture.CompensationBase Salary: $50,000 annually, paid bi-monthly (15th and last day of the month)Variable Target Earnings: $50,000 annually, tied to portfolio performance and paid monthly (15th of the following month)On-Target Earnings (OTE): $100,000 annually at 90% Net Revenue Retention (NRR)Uncapped Upside: Expansion and winback revenue provide unlimited earning potentialBenefits & PerksMedical Insurance: 100% employer-covered for employees with low deductiblesDependent Coverage: 50% employer-covered medical insurance for dependentsDental & Vision InsuranceRemote-first work environment with optional office access in select major cities, including AustinFlexible PTO , with an expectation of responsible planning and coveragePaid Holidays , including:Two days for ThanksgivingThe entire last week of the year is off for the holidays+ More!Why Yellowstone LocalClear ownership of revenue and client outcomesPerformance-based compensation with uncapped upsideDirect path to Team Lead and Managerial roles within 12–24 monthsOpportunity to influence systems, strategy, and team developmentMission-driven work with real impact on skilled trades businessesRole SummaryThe Client Success Manager (CSM) is an experienced, outcomes-driven owner of a defined book of business, responsible for driving Net Revenue Retention (NRR) and ensuring clients achieve measurable hiring success.This role manages 50–60 active client accounts representing approximately $125,000–$150,000 in Monthly Recurring Revenue (MRR). The CSM owns overall client strategy at both the job and company level, acting as the quarterback for client outcomes while partnering cross-functionally with recruiting and marketing teams for execution.This position is ideal for a seasoned CSM who thrives in a performance-based environment and is motivated by a clear path to Team Lead and Managerial advancement.Key Responsibilities:Client Relationship & StrategyOwn the end-to-end post-sale client relationship for a portfolio of 50–60 accountsServe as the strategic advisor for both job-level and company-level hiring strategiesLead onboarding, quarterly planning, and ongoing success callsDevelop and maintain clear success plans aligned to client hiring goals and retention benchmarksProactively identify risks, churn signals, and expansion opportunitiesHold clients accountable to agreed-upon actions, best practices, and timelinesExecution & CoordinationCoordinate cross-functionally with recruiting, marketing, and operations teamsEnsure campaigns, job ads, and hiring systems are implemented accurately and on timeTrack deliverables, timelines, and performance milestonesMaintain accurate and timely documentation in CRM and internal systemsPerformance Management & ReportingMonitor hiring performance metrics (leads, applicants, hires, conversion rates, time-to-fill, etc.)Prepare and present performance reports and insights to clientsUse data to guide recommendations and adjust strategiesHold clients accountable to best practices and agreed-upon actionsRetention, Growth & AdvocacyOwn Net Revenue Retention (NRR) across assigned portfolioDrive renewals, winbacks, and expansion revenue within existing accountsPartner with Sales on upsell and expansion opportunitiesProactively mitigate churn through strategic intervention and value deliveryGather client feedback, testimonials, and case studiesAct as the internal voice of the client while upholding company standardsSuccess MetricsNet Revenue Retention (primary metric)Client retention and churn rateHiring outcomes achieved vs. targetsAccount expansion and winback revenueClient satisfactionAccuracy, timeliness, and quality of executionQualifications3+ years of experience in client success, account management, or customer-facing rolesProven ability to manage multiple accounts simultaneouslyStrong consultative communication and presentation skillsHigh level of organization, follow-through, and attention to detailData-driven mindset with comfort in interpreting performance metricsExperience working cross-functionally in fast-paced environmentsPreferred QualificationsExperience in recruiting, staffing, HR tech, marketing services, or SaaSFamiliarity with skilled trades, blue-collar, or local service businessesCRM experience (HubSpot preferred)Remote client management experienceCore CompetenciesOwnership & accountabilityStrategic thinkingClient empathy with firm boundary-settingClear written and verbal communicationProcess-oriented with a bias toward actionWork Environment & ExpectationsRemote role with structured accountabilityHigh client interaction and performance expectationsOwnership mindset with revenue responsibilityYellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#J-18808-Ljbffr