Job Details

Vesta Customer Support Manager – Motorola Solutions | Remote (Austin, TX)Job SummaryMotorola Solutions is seeking a Vesta Customer Support Manager (CSM) to oversee day-to-day management of Vesta 911 call handling customer service contracts and relationships . This full-time, remote role offers $80,000–$90,000/year plus comprehensive benefits.The successful candidate will ensure contractual obligations are met, manage escalations, coordinate technical resources, and build trusted customer relationships within the public safety sector.Key Job DetailsJob Title: Vesta Customer Support ManagerEmployer: Motorola SolutionsLocation: Remote (Austin, TX-based)Pay: $80,000–$90,000 per year (based on experience, skills, and internal equity)Job Type: Full-TimeContract Type: PermanentTravel Requirements: 10–25%Relocation Provided: NonePosition Type: ExperiencedReferral Payment Plan: YesAbout Motorola SolutionsMotorola Solutions builds and connects technologies to help protect people, property, and places. Its Global Services Command Central Software Deployment and Support Services Organization delivers solutions to the public safety sector, including 9-1-1 call handling, computer-aided dispatch, records management, jail management, and mobile data computing.The company fosters a people‑first, community‑focused culture, empowering employees to deliver on the promise of a safer world.Key ResponsibilitiesManage execution of service agreements and customer service contractsCollaborate with Sales, Product, Engineering, Deployment, and CMSO Support teamsDeploy field resources and reduce time to resolutionHandle escalation management and ensure best practices in customer environmentsDeliver consistent service levels and exceed customer expectationsFacilitate lifecycle management of upgrades, technical bulletins, and system changesReport on technical performance and service requestsExplain technical problems and solutions to stakeholders and customersCoordinate account teams and technical resources effectivelyBuild trusted, value‑added customer relationshipsManage escalated situations with leadership and customer knowledgeCandidate RequirementsRequiredHigh school diploma, Bachelor's degree, OR 3+ years of experience in Technical Customer Support, 911 Centers, or Public SafetyAbility to obtain background clearance (CJIS Security Policy compliance)Legal authorization to work in the U.S. indefinitely (no sponsorship available)Preferred3+ years in customer service/support environmentsUnderstanding of Motorola Solutions products (especially VESTA 9‑1‑1)Knowledge of ServiceNow ticketing tools and Google SuiteFamiliarity with call center and network operations center proceduresStrong ownership, follow‑through, and customer focusExceptional interpersonal, organizational, and communication skillsAbility to work independently, adapt, and make decisions under pressureBenefitsCompetitive pay: $80,000–$90,000/yearIncentive bonus plansMedical, dental, and vision insurance (day one coverage)401(k) with company matchEmployee stock purchase planPaid parental and family leaveGenerous paid time off and 10 paid holidaysAdditional wellbeing programs (Gallagher Thrive, Talkspace, fitness workshops)Equal OpportunityMotorola Solutions is an Equal Opportunity Employer . All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.The company is committed to inclusion, accessibility, and providing accommodations for candidates with disabilities.Application ProcessHow to Apply:Submit your application via Motorola Solutions' careers portal.Highlight your customer support experience, technical knowledge, and familiarity with public safety systems.Shortlisted candidates will be contacted for interview.CLICK HERE TO APPLY#J-18808-Ljbffr