Job Details

Get AI-powered advice on this job and more exclusive features.This range is provided by Propel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $60,000.00/yr - $67,000.00/yrTransforming Talent Acquisition in Tech: Bridging the Gap Between Talent and Opportunities | Staff Augmentation | SOW | Flexible workforceWe're working with a fast-growing technology company on a mission to transform how field-based teams work, making their operations safer, smarter, and more efficient through real-time digital visibility.The platform connects field workers and managers seamlessly, using intelligent automation, natural language processing, and image analysis to streamline reporting, boost productivity, and reduce risk.The RoleWe're seeking a Technical Support Engineer to join the global support team and play a key role in delivering world-class service to our customers.This is a fully remote role with flexibility to occasionally overlap working hours with our UK-based team.You'll be the first line of contact for users — identifying, troubleshooting, and resolving issues with our platform while working closely with internal teams across Product and Engineering. This is a great opportunity for someone who enjoys problem-solving, takes ownership, and thrives in a fast-paced, international environment.What You'll Be DoingCustomer & Internal Support: Manage and resolve incoming support tickets efficiently, striving for first-contact resolution whenever possible.Issue Tracking & Documentation: Maintain clear and detailed records of customer issues and actions taken.Cross-Team Collaboration: Work closely with Product and Engineering teams to identify root causes, share insights, and drive improvements.Knowledge Management: Develop and update internal knowledge base articles and customer help guides.Communication & Transparency: Proactively communicate updates to customers and stakeholders during incidents or product changes.What We're Looking For1–3 years of experience in Technical Support, Customer Support , or a similar role within a SaaS or mobile app environment.Proven experience working remotely across time zones in a distributed team.Excellent communication skills — able to translate technical issues for non-technical users and provide clear updates to internal teams.Strong organisational skills and the ability to manage multiple priorities simultaneously.Experience creating or maintaining knowledge base content or support documentation.A proactive, solution-oriented mindset with a strong sense of ownership.Fluency in Spanish (native or professional proficiency) and strong English communication skills.Why Join?You'll be part of a mission-driven company at the forefront of digital innovation for field operations, a place where your ideas matter and your work directly impacts the safety and productivity of teams around the world. Expect a flexible, remote-first culture, genuine autonomy, and the chance to grow with a company that's scaling globally.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Propel.Austin, Texas Metropolitan Area#J-18808-Ljbffr