Job Details

Job Title: Bilingual Customer Service Representative (Spanish)

Location: Austin, TX (Onsite)

Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required.

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills:

Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.

Bilingual Proficiency: All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.

Preferred Skills:

• Proficiency in Microsoft Office tools (Word, Excel, Outlook).

• Strong multitasking abilities and organizational skills.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter's details:

Aarish Fahim

Email: aarish@ustechsolutionsinc.com

Internal Job I'd: 26-10458