Job Details

Principal Technical Project Manager - Google CCAIJoin to apply for the Principal Technical Project Manager - Google CCAI role at TTEC Digital .2 days ago Be among the first 25 applicants.OverviewAt TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee‑first process. Our vision is the same: a place where employees know they can thrive. TTEC Digital is seeking a Principal Technical Project Manager for a 100% remote role located in the US with limited travel.As part of our Technology Consulting practice, you will provide design, deployment, and delivery support for our Google/Cisco Contact Center services and solutions in a client‑facing environment.What You Will Be DoingLead overall implementation of medium‑to‑large projects, with team sizes varying from 3 to 30 people (TTEC staff, contractors, client resources, and vendors)Manage the overall delivery relationship with clientsFrequent and direct contact with senior‑level managers, directors, and executives to provide project statusDevelop weekly status reports providing project progress updates on overall project health, risks and issues to client and account teamDevelop financial reporting dashboards providing project financial status to the clientIdentify and participate in implementing methods necessary to capture identified benefit metrics and business cases to support the projectSupport project VP in reviewing invoices for accuracySkills And Experience You Will Bring5+ years of Project Management experience within a consulting or professional services environment2+ years' experience project managing Google Conversational AI (formerly contact center AI) and/or Google Contact Center as a Service implementationsExperience leading multiple teams ranging in size from 3 to 30 peopleSuperb written and verbal communication and listening skillsExpertise with Microsoft ProjectStrong attention to detailAdvanced knowledge of Microsoft Office – Excel, Word, and VisioExcellent presentation and problem‑solving skillsExcellent communication skills and client‑facing skillsFamiliarity with AI ToolsAbility to obtain US government security clearanceDesired Skills And Experience, Not RequiredFluency with French‑Canadian verbal and written communication skillsProject Management experience with implementation of Cisco Contact Center technologies or other related contact center technologiesPMP certification$115,000 – $145,000 a yearPlease note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin, and Wyoming.This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels.Benefits Available To Eligible Employees Include The FollowingMedical, dental, visionTax‑advantaged health care accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time offThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.About UsTTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.We are also delighted to share that TTEC has been awarded the Great Place To Work 2024‑2025 certification based on outstanding employee experience across 14 countries.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#J-18808-Ljbffr