Job Details

? Position Summary: Monitor, support, and maintain the global enterprise network infrastructure, including WAN, LAN, WLAN, RVPN, Internet, and Cloud connectivity. Respond to network incidents, outages, and performance issues ensuring quick recovery and minimal impact on business operations, while proactively notifying customers and communicating business impact. Perform detailed root cause analysis and drive long-term corrective actions in collaboration with network engineering and vendor teams. Execute change management activities with proper planning, risk assessment and validation - including configuration, maintenance, and software upgrades (routers, switches, firewalls, wireless controllers, load balancers, WAN accelerators) - in coordination with site IT teams for predictable results. Analyze and optimize network performance using tools such as Sev. One, Grafana, SolarWinds, or Net. MRI, identifying areas for improvement and capacity planning. Coordinate with service providers an...Business Operations, Consultant, Network Engineer, Technology