Job Details

Job Title: Systems Support Engineer Location: Austin, TX Duration: 18 Months Contract Pay range: $58.44-$87.26 per hour on W2 Job Description: * We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems. * In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. * You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. * This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments. Key Responsibilities: * Support site acceptance testing, commissioning, training, and startup activities * Serve as the voice of the customer, communicating issues and insights to product and business teams * Provide first-line technical support, coaching, and training to customer personnel * Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support * Participate in engineering project meetings, providing design-for-serviceability feedback * Maintain accurate system documentation and reporting * Support on-site service, repair, and installation of company systems and products * Participate in customer installation and training programs as needed * Deliver post-deployment consulting to maximize system uptime and usage effectiveness Must Have: * Bachelor's or master's degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience * 7+ years of relevant industry experience, including customer-facing roles * DoD Secret Clearance or ability to obtain one * Strong understanding of test engineering, electronics, and computer architectures * Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#) * Ability to lift/pull up to 40 lbs. of test equipment * Experience developing automated test software using PXI chassis, and interfacing with: * Analog & digital I/O cards * DMMs, oscilloscopes * NI switching and signal routing * DAQ systems, power supplies * RF analyzers and power sensors * Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols) * Understanding of measurement error sources * Selection of proper test & measurement instrumentation * Ability to interpret schematics and wiring diagrams * Hardware/software system integration experience * Bill of Materials (BOM) creation and review * Familiarity with CAD and PCB design tools * Statistical data analysis (Cp, Cpk, GR&R) * Cable harness design * Comfortable working across varied teams: technicians, engineers, program managers Preferred Skills: * Experience with Testeract * Experience with SystemLink * Background in the defense industry * Crossplatform (Windows/Linux) development experience * NI LabVIEW Certification Travel Requirements: * Training Period (First 2-3 Months) * 70% on-site in Austin, TX (onboarding, STE design/build) * 30% remote (Teams meetings, NI tool training, customer introductions) * On-Site Support Period (12-18 Months, with possible extension) * 80% on-site in Huntsville, AL at the customer facility * 20% remote and/or travel to Austin, TX for additional STE onboarding .