Job Details

About Us. From weddings and celebrations to corporate gatherings and major sporting events, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly. We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you'll feel at home here.
About the Job: As an Event Consultant, you are key to building strong relationships with our clients and ensuring the successful planning and execution of events that align with company standards and client expectations. This role serves as the primary point of contact from the initial inquiry through the day of the event, helping clients navigate rental options, logistics, and event details while collaborating closely with sales, operations, inventory, and leadership teams. Your work directly contributes to exceptional customer experiences, operational accuracy, and profitable business growth.
What You'll Do

• Serve as the first point of contact for clients by answering inquiries, processing order requests, and assisting with general event rental needs.
• Build strong relationships with clients and strategic accounts through responsive, solution-focused communication.
• Evaluate client needs and recommend rental products and design solutions that align with event goals and budgets.
• Develop and manage rental contracts through phone, email, virtual, and in-person consultations.
• Accurately enter client information, rental items, event logistics, and scheduling details into the rental management system.
• Coordinate final event details, including payment processing, delivery, and pickup scheduling, site logistics, diagrams, portage requirements, and third-party subrentals.
• Collaborate with Event Consultants, Event Directors, Business Development Managers, operations teams, and leadership to ensure seamless event execution.
• Troubleshoot event challenges proactively and develop effective solutions to maintain client satisfaction and operational success.
• Promote showroom visits, warehouse tours, and design appointments to support business development efforts.
• Interact with clients to gather feedback on service quality and continuously improve the customer experience.
• Support general office operations, including accepting deliveries, maintaining showroom presentation, scheduling appointments, and assisting walk-in clients.
• Periodically attend professional industry and community events to strengthen relationships and support company visibility.

• Strong customer service, active listening, verbal communication, and written communication skills.
• Excellent organizational and time management skills with the ability to prioritize and multitask in a fast-paced environment.
• Ability to adapt quickly to changing priorities and event needs.
• Comfortable using business software systems, including Microsoft Outlook and rental management systems.
• Strong attention to detail and accuracy in data entry and event coordination.
• Ability to communicate effectively and collaborate with individuals across diverse teams and communication styles.
• Independently motivated with a team-oriented mindset and willingness to support others as needed.
• Availability to work Saturdays and overtime as needed.
• Ability to sit for several hours throughout the workday.
• Occasional travel to showroom or event locations, if applicable.

• Administrative or call center experience.
• Event planning or event rental industry experience.
• Experience working in high-volume customer service or hospitality environments.
• Familiarity with inventory management or rental software systems.
• Experience coordinating logistics, scheduling, or client contracts.

• Competitive pay + monthly bonus opportunity
• Paid time off and company holidays
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Basic Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • Telehealth and Wellness programs
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • 401(k) with employer matching
  
  Our Culture & Work
• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.
• Work that creates real moments: Every event represents something meaningful-a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.